The change will come into force at 00:01 Saturday 24 October. Find out more details about Slough going into tier 2 and what it means.
Please go to our coronavirus pages for the latest guidance, how services are affected, and what help is available.
Our preferred method of contact is via email, we will endeavour to respond within the same day:
Post: Observatory House, 25 Windsor Road, Slough, SL1 2EL
Providing excellent customer services is one of our key priorities. In order to achieve this we will always:
We aim to provide every customer with a quality service and will seek feedback from you to help further improve the quality of the services we provide. A manager will contact you personally if you are unhappy with the service received.
In addition, we have introduced the following standards against which we will monitor the responsiveness of our service, namely:
|Service Standard||Target/Response Times|
|Respond to customer complaints and enquiries||Within 5 working days|
|Provide a full response to customer||Within 10 working days|